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It can happen to the best of us: you misplace your beloved Chase credit card! Or maybe it’s worn out from continued use (though the good news is you probably have tons of Ultimate Rewards points!). Either way, what should you do when it’s time for a new card?
Getting a replacement credit card from Chase is a fairly easy process. Here’s what you need to know.
If you need a new Chase card, call the number on the back of your card or 1-800-432-3117, 24 hours a day. They will ask you why you need a new card, and you’ll have to confirm your identity and mailing address. It should be a quick and easy process.
Your new card should arrive within 3-5 business days.
| Chase Credit Card | Phone Number (Replacement Line) |
|---|---|
| Chase Sapphire Reserve® | 1-800-436-7970 |
| Chase Sapphire Preferred® Card | 1-800-493-3319 |
| Chase Freedom Unlimited® Chase Freedom® | 1-800-524-3880 |
| Ink Business Preferred® Credit Card Ink Business Cash® Credit Card Ink Business Unlimited® Credit Card | 1-800-945-2028 |
To request a replacement card online, click here and select your card and reason for requesting a new one from the drop-down menus. (You might need to be logged in for the link to work.)
Hot Tip: I found the link to the card replacement page to be a little finicky. If the link doesn’t work for you, just type “Replacement Credit Card” in the search box. From here, click on the reason you are requesting a replacement (i.e., the card is lost, damaged, or expired) to continue to the correct page.
You can also get to the right place by going into your credit card account and clicking the “Things you can do” drop-down box in the upper right-hand corner. Choose Account services, then .
Your new card should arrive within 3-5 business days. If you still haven’t received your card after 5 business days, call the number on the back of your old card (if you still have it), the number on your account statement, or 1-800-432-3117.
Hot Tip: If you lost your card or think someone might be using it without your permission, call Chase at 1-800-955-9060.
If your card is damaged or expired, you will need to safely dispose of it while keeping your information safe.
If you have a metal card like the Chase Sapphire Preferred® Card or Chase Sapphire Reserve®, you won’t be able to cut through it with a pair of scissors (although, I have learned from personal experience that heavy duty wire cutters will work!).
However, if you call the number on the back of your card, Chase will send you a postage paid envelope to send your metal card back to them so they can dispose of it for you. You should also be able to take your card into any Chase branch to have them destroy the card.
Disposing of plastic cards is a little easier. Scissors work just fine on plastic cards, but be sure to make multiple cuts. If you really want to get serious, cut the card into multiple pieces before disposing of them in different trash bags. Many shredders can handle credit cards as well, and you can de-magnetize the strip by running a magnet along it a few times. These steps will ensure your card is useless and your information is safe.
It’s no fun when you lose your credit card, but thankfully Chase makes it easy to request a replacement. You can call Chase directly or make the request online, and your new Chase credit card should be at your doorstep within 3-5 business days.
The information regarding the Chase Freedom Unlimited® was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding the Chase Freedom® Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
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Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure and Forbes Advisor.
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23 comments
Gorium Bush
August 21, 2019
My card is damaged but still works. Will I be able to continue using my current card until the new one comes in?
Jarrod West
August 22, 2019
Hi Gorium,
Yes, you will be able to continue using your card as normal until your replacement comes in.
arianna
October 22, 2019
Hi, I recently accidentally lost my Chase debit card and I’ve requested and got my new one, but how do I set up my new card on the chase mobile app?
Stephen Au
October 22, 2019
Hi Arianna,
The best way to activate is by visiting Chase.com. You can verify receipt of your card here:
https://www.chase.com/personal/credit-cards/verify-credit-card
You can enroll your account by logging into your online account and adding the new card information using the online portal.
Rohit
March 06, 2020
Would the replacement card (original damaged) have the same credit card number?
Jarrod West
March 06, 2020
Hi Rohit,
In most cases, you will receive a new credit card number.
AJ
April 04, 2020
If it is damaged you just receive a replacement of your card (same number). If it’s stolen or lost then you would get a new card number.
mary
September 02, 2020
I need a new card. Mine expired 8/20. I can’t seem to find how to order a new one.
Jarrod West
September 02, 2020
Hi Mary,
If you call the number on the back of your credit card they can have a new card sent out to you.
luz salome
October 26, 2020
Can I just walk in into any Chase bank and get a new debit card I’m currently out of state?
Jarrod West
October 26, 2020
Hi Luz,
Yes, you should be able to go into a Chase branch and get a temporary card. But your replacement will need to be mailed to you.
Anne
December 05, 2020
I requested a replacement for my lost debit card 2 weeks ago. How come I have not received the card until now? What could be the cause of the delay?
Christine Krzyszton
December 07, 2020
Hello Anne. You can go online, log in to your Chase account, and follow the instructions in this article for requesting a replacement. Just select the option that you did not receive the card that Chase said was sent. Additionally, if your Chase branch is open, you may be able to get one printed on the spot. I was able to get my debit card replaced at my local branch immediately.
H
January 30, 2021
I tried to request a replacement of my lost card on the mobile app but they told me that I don’t have any linked card. What should I do?
Jarrod West
February 01, 2021
Hi H,
I would give Chase a call at 1-800-935-9935 and explain that you need your card replaced.
Tina
September 28, 2021
I live outside the US now and plan to remain abroad permanently. If and when I need a new card, will Chase send it here?
Jarrod West
October 03, 2021
Hi Tina,
Chase will not usually mail cards overseas. You would need to have the card sent to a friend or family member in the states, and then have that person mail it to you overseas.
Tom Jelson
November 04, 2021
Will Chase give me my replacement card details (number, expiration, cvs) over the phone before my new card arrives so that I can start updating my autopay payments?
Jarrod West
November 04, 2021
Hi Tom,
I’m not certain whether they will or not, but you could certainly call and ask!
Dylan
December 04, 2021
What is the location of the Chase branch that sends out the replacement cards?
Christine Krzyszton
December 05, 2021
Hi Dylan. If you need a replacement card, you can call Chase at the numbers listed in the article, or you can visit a Chase branch near you. Any local Chase branch can order the card for you or if it is a debit card you need replacing, some branches can print a replacement card on the spot.
Dolores Treffeisen
April 15, 2023
What do you do when you order something online and message comes back saying that your card has expired when the date on card is 12/27?
Jarrod West
April 17, 2023
Hi Dolores,
Sounds like there is an issue with the system the company uses to process transactions, I would give their customer service team a call.
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