An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publicat...
Edited by: Stella Shon
With a degree in media and journalism, Stella has been in the points and miles game for more than 6 years. She most recently worked as a Corporate Communications Analyst for JetBlue. Find her work in ...
& Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
9 comments
Sherl F Buckingham
September 20, 2019
I have recently just booked a flight on Delta for Thursday 9/26/2019. My neighbor did it for me but I would like the frequent flyer miles, if any. I am flying first class BWI To Georgia and I am Disabled. Please send me my information because I haven’t gotten it yet. I would like to have everything before I get there early Thursday morning. Thank you.
Christine Krzyszton
September 21, 2019
Hi Sherl. Please be advised that we are not Delta Air Lines. We are a blog specializing in miles, points, travel, and credit card resources. Delta’s phone number is 800-221-1212. They can find your reservation and add your frequent flyer number. I have removed the additional name mentioned in your comment for security purposes.
Laszlo Toth
May 09, 2021
Due to health reasons, I would like to have electric car transport from Arriving gate to Baggage pick-up
for me and my wife (2 Persons).
Jarrod West
May 10, 2021
Hi Laszlo,
You would need to contact Delta directly for assistance with setting up an electric car transport. You can reach them at 1-(800)-221-1212.
Maria Venus Amaba
June 21, 2021
I am commenting on their Customer Service. Delta used to be my favorite and one of the better airlines for domestic travel. I “purchased” my ticket with Skymiles and had to change my reservation. I tried to change online but I received a message to call Customer Service at the 1-800-221-1212 number (24/7 availability). I first tried to call at 00:30 on June 20 for my June 23 flight and the automated machine stated “the wait time is less than 2 hours”. I tried to call again at 12 noon on 6/21 and the message stated “the wait time is 6 hours and 20 minutes”. I have never heard of such ridiculous wait times to get a response from a Customer Service Rep on the phone. I just have to cancel my flight and in the process. lose my Skymiles. Just a warning to Delta passengers.
hector espinosa
August 24, 2021
I’ve been on hold with Delta Air Lines for 2 hours. People should know that this is the worse cared-for airline! Still on hold as I decided people need to know how bad this service is!
Jerome Ruffin
September 29, 2021
I’ve always flown with Delta, domestic and international. But lately, I am getting very disgusted with how they seat you and the way they handle credits, instead of giving a refund for cancelled flights, especially with Covid restrictions changing, and we don’t have control over that. A credit with an expiration date, is not the right way to handle a cancelled flight. If you want to give a credit, then don’t attach an expiration date on it…most times people don’t know when they will be able to travel again, or when these stupid travel restrictions will ever go away. Give people a refund when they are due one.
Next is seating…they constantly are assigning seats and splitting people apart on flights. Why? Especially, when they seat you and your partner in the same row, but in the middle seat across the aisle. Obviously, there are 4 singles sitting in that row…why split up the partners? It makes zero sense, and if you are a rewards member, it doesn’t even matter unless you are diamond or something. And if you want to select a seat, you have to pay. This is just another shady way to make money off people. It’s a shame they have stooped this low.
RUBY LARTEY
June 25, 2023
Few years back (approx 7 years) Delta had a direct flight from Atlanta to Accra, Ghana, but for some reason unknown to us (customers) that route was canceled. I am writing to request that route back, because the route was very helpful for those of us travelling from Florida to Ghana. Please, please, reinstate that route. Thanks.
Keri Stooksbury
July 04, 2023
Hi Ruby – You can reach out directly to Delta with your suggestion. Thanks for reading!
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