James (Jamie) started The Forward Cabin blog to educate readers about points, miles, and loyalty programs. He’s spoken at Princeton University and The New York Times Travel Show and has been quoted in...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
10 comments
Carol Bakowicz
April 11, 2020
My name is Carol Bakowicz. I have 2 r/t tickets from Memphis to Boston in July 2020. Because of shelter-in-place, how do I go about either canceling or receiving credit? Please advise and
best regards.
Christine Krzyszton
April 12, 2020
Hi Carol. You can access your reservation on Delta.com and cancel the flight there. A credit will be placed in your Delta wallet and you can use it when you need to reschedule. You can also call Delta but you may be on hold for an extended time.
Arthur Bamel
September 15, 2021
I never received my Platinum medallion luggage tags. Can you send them to me prior to my next flight in November?
Jarrod West
September 16, 2021
Hi Arthur,
We are not Delta. We are Upgraded Points, a website that publishes helpful travel information. You’ll want to contact Delta for assistance with that at 1-(800)-221-1212.
Rachel
February 28, 2022
I have just achieved Platinum level status for the first time. I live abroad so the majority of my flights are international (TLV to NYC). What is the best way to request an upgrade? The last time I tried I kind of got the runaround. It wasn’t just that I didn’t get upgraded – they didn’t even have me registered as requesting an upgrade.
The second question – is there anything I need to actively do to get the benefits or are they all automatic? Thanks!!
Christine Krzyszton
February 28, 2022
Hi Rachel. As mentioned in the article, complimentary upgrades are only available for most domestic flights (U.S.) and limited routes between the U.S. and Northern South America, Mexico, Central America, Canada, and the Caribbean. As a Platinum Elite, there are no complimentary upgrades for the route you mentioned or other international flights. Additional information on upgrading with Delta can be found here. /travel/airlines/how-to-upgrade-on-delta-air-lines/ Regarding your second question, most benefits such as waived baggage fees, same-day confirmed fees, and priority boarding are automatic. You will need to select your Platinum Choice Benefit, however, by signing into your Delta SkyMiles account and accessing your profile.
Jaime
June 23, 2022
Hi. How can I receive a complementary upgrade to First class or Delta One? I have purchased 4 Delta Comfort Plus airline tickets. I’m traveling to Athens and departing from Barcelona Spain. I have the Delta Platinum SkyMiles card. I have made $25,000.00 in purchases with the Platinum card. What process do I need to do for upgrades and how many upgrades am I allowed in one round trip? Reason I’m asking is because I’m traveling with 4 more family members.
Christine Krzyszton
June 23, 2022
Hi Jaime. It may be possible to purchase upgrades or secure upgrades with miles but complimentary upgrades are not normally granted on international flights. Here is more information on upgrading to business or first class on Delta Air Lines: /travel/airlines/how-to-upgrade-on-delta-air-lines/#:~:text=Log%20in%20to%20your%20account,option%20to%20use%2045%2C000%20miles.
Jon Madani
August 03, 2023
Does Diamond Medallion Status get me access into Delta Sky Clubs when I am only flying domestic routes? I see the word “International” mentioned throughout, but being new to the status I am unsure if I can get into the club. Thanks.
Jarrod West
August 03, 2023
Hi Jon,
Delta Diamond status does not come with Delta Sky Club access. However, if you have a credit card like the Amex Platinum card or the Delta Reserve card, then you can access the Sky Club on your Delta flights.
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